34%
of owners say stress caused them to miss opportunities.
Xero Emotional Tax Return 2026 (opens in a new tab)thinnest of the shipping four
Never Miss a Request
Never Miss a Request is a STOA system that captures every inquiry, email, form, phone, referral, routes it to an owner and answers inside a stated window. Nothing depends on someone remembering.
Before
- “Everything still comes through me.”
- “I want to stop being the person who remembers things.”
After
Never Miss a Request is a STOA system that captures every inquiry, email, form, phone, referral, routes it to an owner and answers inside a stated window. Nothing depends on someone remembering.
Build
What gets built
Use cases we ship inside this system.
Every way a client can reach you ends up in the same queue
Auto
When: A message arrives by email, form, chat or telephone.
The system does: The system creates one item in the shared queue. The system records the channel, the sender and the time.
Touches: your help desk · your forms · your telephone system
The call you missed gets a text back before the caller rings a competitor
Auto
When: An inbound call is not answered.
The system does: The system sends the caller a text message within one minute. The message offers a time and a link to book.
Touches: your telephone system · your messaging service
The enquiry that arrives at nine at night is answered and booked
Review
When: A person calls or writes outside the published hours.
The system does: The system answers, records the name, the number and the reason. The system offers the next available appointment and sends the summary to the owner.
Touches: your telephone system · your calendar
The urgent request is at the top before anyone opens the queue
Auto
When: A new request arrives in the queue.
The system does: The system classifies the request and applies the label. The system routes the request to the responsible person.
Touches: your help desk · your team chat
Every request has an owner and a due time from the moment it arrives
Auto
When: A request enters the queue.
The system does: The system creates the item, assigns the owner and sets the due time. The system records the response standard for that request type.
Touches: your help desk · your project tool
Nothing sits past your promised response time without someone hearing
Auto
When: A request is unanswered past the agreed response time.
The system does: The system notifies the owner, then the manager, then the principal. The system records each escalation.
Touches: your help desk · your team chat
Price and guarantee
$2,000
Starting at
It's a written spec and a fixed price. If the system doesn't do what the spec says, we keep working at no additional charge.
Evidence
The numbers
74%
report stress negatively impacted their work.
Xero Emotional Tax Return 2026 (opens in a new tab)8
hrs / week
spent worrying about the business, on average.
Xero Emotional Tax Return 2026 (opens in a new tab)Common Questions
Frequently Asked Questions
- What does Never Miss a Request do?
Never Miss a Request is a STOA system that captures every inquiry, email, form, phone, referral, routes it to an owner and answers inside a stated window. Nothing depends on someone remembering.
- How long does it take?
Fixed price from $2,000, written spec, one to eight weeks. Most builds land in two to four weeks depending on channels.
- What does it cost?
From $2,000. The price is fixed in a written spec before work starts.
Operations Walkthrough
Leave with a one-page map
90 minutes, free. Three systems in priority order, with prices.
Free 90-minute session
No obligation on either side
Walk out with your map
Free · 90 min · no obligation