Never Miss a Request

The before

• “Everything still comes through me.”
• “I want to stop being the person who remembers things.”

The after

Every inquiry, email, form, phone, referral, is captured, routed to an owner and answered inside a stated window. Nothing depends on someone remembering.

What gets built

• ·Every way a client can reach you ends up in the same queue
• ·The call you missed gets a text back before the caller rings a competitor
• ·The enquiry that arrives at nine at night is answered and booked
• ·The urgent request is at the top before anyone opens the queue
• ·The client answers the intake questions before the meeting, not during it
• ·The twenty questions you answer every week get answered without you
• ·Every request has an owner and a due time from the moment it arrives
• ·Nothing sits past your promised response time without someone hearing
• ·Whoever replies can see the client's whole history without switching tabs
• ·The client checks the status themselves instead of calling your team
• ·The genuine emergency reaches a person, not a voicemail box
• ·Every automated call is disclosed and recorded properly
• ·The maintenance request arrives ready to dispatch, not as a paragraph
• ·The work order reaches the right vendor with the photographs and the access
• ·The shared inbox is sorted without anything disappearing
• ·The same request arriving three times is handled once
• ·You know how many requests came in and how fast you answered
• ·Requests keep moving when someone is on holiday
• ·The form goes to the team that handles that topic, not to everyone
• ·The voicemail becomes a tracked request instead of a note on a pad

Price

From $2,000; quote conservatively, thinnest library coverage of the four. See published pricing →

Timeline

2–4 weeks depending on channels.

The guarantee

It's a written spec and a fixed price. If the system doesn't do what the spec says, we keep working at no additional charge.

What we need from you

Access to inboxes and forms, list of inquiry types, and one owner who will adopt the queue.