We take the work that runs through you and put it in the business instead.
Most operations help gives you advice. We do the work. We follow how information actually moves through your company, connect the tools you already pay for, write down how the job gets done, train your team on it, and then stay on and run it.
Where the systems do not talk, somebody is doing the work by hand.
That is the whole thesis. When your quoting tool does not talk to your scheduling tool, a person retypes it. When the job closes and the invoice does not follow, a person remembers it — or does not. Every gap between two systems is paid for in somebody's hours. Usually the owner's.
We have published 631 of these gaps and their fixes across 16 industries. Yours is almost certainly in there.
STOA OS™ — five stages, in order
01 Snapshot — we find the leaks.
We follow the software you already pay for and find where time and money quietly disappear. Double entry. Dropped follow-ups. Unused licenses. Work that only happens because it always has.
Deliverable: a written report with hours per week and dollars per year, per leak.
02 Map — we document how it actually runs.
Not the org chart. The real thing. Who touches what, in what order, and where it stalls.
Deliverable: a process map of the paths that matter most.
03 Document — tribal knowledge becomes steps anyone can follow.
Every process written down, taught, and signed off in STOA Flow. The test is not that somebody read it. The test is that somebody else can do the job.
Deliverable: live SOPs with sign-off, in STOA Flow. Comes with the work. Not sold separately.
04 Automate — the repetitive work stops being manual.
Client onboarding, follow-ups, reporting, invoicing. We build it, test it, and hand it over working.
Deliverable: working automations, documented, with a named owner for each.
05 Operate — we keep it running.
Systems decay. People leave, tools update, volume changes. We monitor, improve, and report every month.
Deliverable: monthly report, response inside your hours, continuous improvement.
Stages 4 and 5 are the moat. Advice stops at stage 2. Software vendors start at stage 4 and hand you the manual. We do all five and stay for the fifth.
By 90 days.
Quotes go out faster. Invoices follow the job instead of the owner's memory.
By 6 months.
Hours come back. Callbacks drop. A new hire is useful in weeks, not months.
By 12 months.
Margin improves, jobs are predictable, and you can hire green instead of bidding for experienced people.
This works when:
- You are owner-led, $500K–$15M in revenue, 5–75 employees
- You already pay for software that is not fully used
- Something has changed recently: a growth spike, a key person left, you are worn out, or you are thinking about selling
- You will give us access and a decision-maker
This does not work when:
- You want a recommendation report and no execution
- Nobody on your team can spend two hours a week with us
- You want the cheapest option rather than the one that holds
Start with the number.
Free capacity report, or go straight to the $900 Tool Spend Audit if you already know something is wrong.