Most partners hand you a system and leave. That is when it starts to decay.
Tools update. People leave. Volume changes. Six months after a build, half of what was documented is out of date and the workarounds are back.
What we do
We stay. Every month we watch the systems, fix what broke, improve what is slow, update the documentation, and send you a report you can actually read.
What you get
- A named operations lead and a response time inside your hours
- Monthly report: what we did, what we saved, what we recommend next
- Documentation kept current in STOA Flow, not frozen at handoff
- A standing improvement queue — we bring you the next fix, you approve it
| Hours per month | Price | Effective rate | Fits |
|---|---|---|---|
| 20 | $2,600 | $130/hr | One department, steady state |
| 40 | $4,600 | $115/hr | Most companies after a build |
| 60 | $6,000 | $100/hr | Multi-location or fast growth |
| 80 | $7,600 | $95/hr | Ops-heavy, or replacing a role |
Ongoing partner across multiple projects
"They are so easy to work with and I never feel like I am bothering them, and I can be very needy at times. The team is always incredibly responsive and quick with turn-around. They bring new ideas and concepts to the table to help improve exciting projects we have."
Ongoing engagement — lead nurturing operations, with monthly reporting
"…know the status of our project at all times… and clearly know the return on our investment."
Where this sits: Stage 05 Operate. This is the stage that separates us from advice.